We staff our own dispatch center around the clock, the functional role of each and every dispatcher is to ensure each adequately staffed ambulance is appropriately located strategically throughout our operating territory and monitored via our on-board vehicle tracking system.
Each dispatcher has been trained and certified to answer Emergency and Non-Emergency calls by the International Academies of Emergency Dispatch (IAED). Our center receives approximately 13,000 calls annually, directly by calling us direct or over the public airways through the Broome County Office of Emergency Services (911).
Each call for Emergency Medical Services (EMS) is answered an appropriate questions are asked using a widely used and accepted Medical Priority Dispatch System. As the call progresses information is entered in to our Computer Aided Dispatch (CAD) system and the closest ambulance to your given address is selected. Call information is sent via text page and over the public airways to the ambulance assigned to the call, all times are logged as well as call information in the CAD system.
911 - Emergency Response
We provide Emergency Medical Services often called EMS, which is within a system that provides emergency medical care.
Once activated by Broome County Office of Emergency Services (911) or by calling us directly for by an incident that causes serious illness or injury, the focus of our team is the Emergency Medical Care of the patient(s) and ensuring that you get the closest available ambulance which is staffed by providers with the level of care consistent with your injury or illness.
Our ambulances and personnel are in a ready state 24 hours per day, 365 days per year. They are stationed or posted at our strategic locations throughout our community to ensure you get a safe and efficient response to your incident when you need it. Our resources are moved around the community throughout the day as required as part of our system status management plan. Should a unit be posted in a specific location or utilized for an incident, another unit may be used to backfill the position and/or move closer should either additional resources be required for the first incident or another incident occurs in close proximity to the staging location.
For over 50 years the men and women of Superior Ambulance Service, Inc. have provided a warm, caring and competent Emergency and Non-Emergency (scheduled) transport service for patients going to and from our local hospitals, physicians offices, skilled nursing facilities and homes.
Superior is the leader in the provision of critical care inter-facility transports between several local hospitals and medical centers across the Northeast. The entire team at Superior Ambulance is proud to be the Preferred Vendor of Ambulance transportation for United Health Services Hospitals and their affiliated facilities.
Superior Ambulance also works closely with community organizations such as social services hospice.
Inter-facility transportation by an ambulance must meet specific medical necessity requirements to be paid for by insurance companies or public assistance programs. Should you have any questions relating to this, please phone our dispatch center and ask to speak with one of our dispatchers or management team members.
Training is an important part of what we do. We train often to maintain the skills we may only use on occasion, to stay current with changes in our industry and to improve the care we provide.
We provide the following training within our organization:
- ASHI CPR Pro for the Professional Rescuer
- ASHI Advanced Cardiac Life Support
- ASHI PALS, Pediatric Education for Prehospital Professional
- Advanced Medical Life Support
- Prehospital Trauma Life Support
- Geriatric Education for Emergency Medical Services
- ACLS for BLS Providers
If your organization is need of assistance with your training program, or you are looking for an upcoming class. Contact us via email or phone our dispatch center for additional assistance.
We believe giving back to the community is an important part of what we do each and every day. In addition to providing EMS for our community, we are active with several other community outreach initiatives.
- We have the ability of providing Community CPR, Bloodborne Pathogens Training, Basic First Aid, and Advanced First Aid. Should we not be able to coordinate our schedules with your needs, we can recommend additional organizations who can provide a similar service.
- Introduction of EMS and Ambulance Operations for age specific children via the local pre and elementary schools, Safety Town and the local hospitals sponsored MASH Camps.
- Yearly participation in the Countywide MOCK DWI Drill.
- New Visions Orientation to Emergency Services and ride a long program via Broome Tioga Boces
- Public Health exposure to Emergency Medical Services and ride a long program via the Binghamton University Nursing Program.
- We provided standby to services for organizations like ACCORD’s recent Superhero 5K event.
- We provided many standby services to our local Fire Departments during various training events held throughout Broome County.
If you are looking for assistance with your special event and would like to discuss our Community Outreach program and learn what we can offer to you, please contact us.